The constant application of “coaching-related behaviors” is the magic combination needed to really unlock management capability. The STAR^® Program is the key to the lock. It is proven to be a highly effective way of developing individual and organizational performance. 

Expect the following benefits to happen:

Coaching Culture

In spite of high awareness of coaching and wide usage it has yet to have the transformational impact it is capable of in most organizations. Our research shows that this is because coaching interventions typically only reach the top 5% of organizations. The STAR^® Program provides organizations with their first chance to deliver large-scale, transformational behavioral change and a significant Return On Investment, or ROI.

Leadership Development

The STAR^® Program gives Leaders skills and tools to intentionally enable and develop their teams by supplementing in-the-moment coaching conversations with more planned, developmental interventions. The coaching culture that the STAR^® Program can embed facilitates succession planning, as comes easy in companies with a coaching culture. With employees learning and growing, a company is creating a leadership pipeline.

Engagement

A recent survey has shown that 60% of employees rate themselves as highly engaged in organizations with strong coaching cultures, as opposed to 48% in organizations without. The STAR^® Program can help managers across your organization use more of a coaching approach to management that helps employees accept ownership of their work and learn personal accountability, which gets them more engaged in their performance and career. As they spend more time coaching rather than ‘managing’ they see that this eases the burden on them as Managers don’t need to directly supervise their staff as they continue to develop skills for success and perform at levels that are meeting and even exceeding expectations.

Management Development

Research shows that up to one third of employees leave their jobs due to a poor relationship with their manager. Organizations can’t afford the loss of skilled, talented staff, nor the costs that recruitment and re-training involve. The STAR^® Program can equip your managers with the skills to change their management style to use a more enquiry-led approach that has been demonstrated to engage and empower team members more, providing them with greater motivation and job satisfaction, and boosting retention rates.

Commercial Performance and Productivity

The skills learned by completing the STAR^® Program are not just applicable to interacting with team members and peers within your own organization, they can also be used to great effect with clients and suppliers in other organizations. Many teams working in commercial environments have noticed an uplift in their performance from using the techniques taught in the STAR^® Program – winning new business, building rapport and managing relationships, and delivery of higher levels of customer satisfaction.

Continual Learning Environment

In organizational surveys, having the opportunity to continually learn and develop new skills usually ranks positively among employees. It is important that individuals and organizations have a growth mindset to support the provision of ongoing learning and development. Having a growth mindset is about the belief that someone can learn and improve supported by the delivery of quality feedback. The STAR^® Program supports the development of a growth mindset by giving managers the skills to develop more of a coaching style of management, which includes regularly providing both appreciative and developmental feedback to team members.

Developing an Agile Culture

Many organizations understand the benefits that working with greater agility can bring. Becoming more agile is often a change to the culture of an organization and the STAR^® Program can be used to support this change and introduce managers and leaders to a more agile, enquiry-led approach to management and leadership.

Challenging Conversations

Managers often shy away from difficult conversations with their team members, or handle them badly, creating more resentment and disengagement. The STAR^® Program can help managers unpick some of the underlying assumptions about both their own and their team members’ behavior and help them prepare for challenging conversations that have a much more successful outcome.

Continuous Performance Management and Performance Reviews

Annual performance reviews have been traditionally used to measure and manage employee performance, but more and more organizations are finding them of little value. Rather than waiting for the performance review cycle to come around, managers need to check in with their team members much more frequently and provide performance feedback in-the-moment. Notion’s STAR Coaching Model^® gives managers the skills and the confidence to change their day-to-day approach to management to more of an enquiry-led approach that can drive staff engagement and performance improvement.

Change Management

Where large-scale cultural changes have been most successful, there has been a highly visible senior sponsor endorsing the program and role modelling the behaviors. The flexible and scalable nature of the STAR^® Program enables you to roll-out training in coaching-style behaviors to all leaders within your organization to support and sustain organizational change.