What is coaching and what are the links between coaching and other helping styles?
What is Operational Coaching® and how does it differ from general coaching?
Who will benefit from Operational Coaching® techniques?
How to create opportunities for behavioral change in an operational setting?
How to identify suitable opportunities for Operational Coaching®?
What are powerful questions, and how to use them to engage individuals?
What does it mean to listen “actively”?
How to gain commitment and follow-up on Operational Coaching® conversations?
What does it take to be able to use the Operational Coaching® Model in the moment in an operational setting?
What are the four domains of leadership?
How do own behaviors match the role characteristics of leaders, doers and coaches?
What is the value of using questions?
What is the role of memory in Operational Coaching® techniques?
How to empower and how to enable your direct reports to step up?
What is the importance of beliefs and values and how do they affect behavior?
How to deliver more effective feedback?
How to make challenging conversations less challenging?
What is a coaching approach to set goals?
How to use a coaching approach to structure developmental conversations?
How to manage one-on-one meetings with team members to ensure that positive progress is being made?
Timeline STAR® Manager Practitioner
When choosing your preferred dates for the two 1-day STAR® Manager Practitioner workshops, make sure to allow for sufficient time before, in between, and after the workshops. Your two 90-minute Practitioner Sessions will be scheduled during each adjacent workshop.
